Dear Users,
Last night Beijing Time from 1 a.m. to around 7 a.m, some users have received password reset verification emails that they did not initiate. Our technical team has completed a full investigation promptly, and we would like to provide the following statement:
1️⃣ Your core assets are fully secure:There has been no data breach on our platform database. Your account balance, pending orders and personal information are 100% safe and intact.
2️⃣ Root Cause: Malicious external scripts made bulk requests to the public "Forgot Password" page. The attackers have not gained any system access and cannot log into your account through this action.
3️⃣ Enhanced Protection: We have fully upgraded and optimized our CAPTCHA mechanism, enforced stricter blocking for abnormal access, and all malicious requests have been completely blocked.
4️⃣ User Guidance: If you did not request the password reset, please simply ignore and delete this email. Never share the verification link with anyone. Your password has not been altered, and you may continue using your account safely.
Thank you for your understanding and support!
The Lovegobuy Team